What happens after I submit my assessment?

You'll get an email confirming your assessment, and you can follow its progress in your account. If anything is still needed, such as ID, photos or your GP details, it will be listed as a task.

Once all required steps are complete and your payment is authorised, a UK-registered prescriber reviews your assessment. Assessments are usually reviewed within 24 hours — this is an estimate, not a guarantee. We usually reply to support messages within 12 hours.

If your prescriber needs more detail, we'll message you in your account and by email. Your order continues once you've replied or provided what was asked.

If treatment is approved: your payment is taken and your order is prepared and dispatched. Orders are only dispatched after clinical approval. See delivery options.

If treatment is not approved: we'll let you know, and you won't be charged. Any payment authorisation on your card is released.

We may authorise your payment when you place your order, but we do not take it unless your prescriber approves treatment. See pricing.

Questions? Read our FAQs or contact us.