Delivery options
We offer the following delivery options at checkout:
| Delivery option | Estimated timeframe |
|---|---|
| Royal Mail Tracked 24 | Usually 1–2 working days after dispatch |
| Royal Mail Special Delivery Guaranteed by 1pm | Next working day by 1pm after dispatch, including Saturday delivery where available |
Royal Mail Tracked 24 aims for next working day delivery and includes tracking to the delivery point, although delivery times are not guaranteed. Royal Mail Special Delivery Guaranteed by 1pm is designed for next working day delivery by 1pm and includes end-to-end tracking and signature on delivery.
Dispatch times
Orders are only dispatched once they have been processed and, where applicable, clinically approved.
Prescription medicines will not be dispatched until a clinician has reviewed and approved the order. If we require further information from you, this may delay dispatch.
Orders placed before our daily cut-off time are usually processed as soon as possible, but dispatch times may vary depending on clinical approval, stock availability, pharmacy workload, weekends, and bank holidays.
Tracking your order
Once your order has been dispatched, you will receive tracking information so you can monitor your parcel.
Royal Mail tracking may allow you to manage your delivery, including options such as changing the delivery date, choosing a safe place, or delivery to a preferred neighbour, where available. Please check the Royal Mail tracking page directly for the options available for your parcel, as these are controlled by Royal Mail and may vary.
Delivery responsibility
We use Royal Mail to provide delivery services on our behalf. Once your parcel has been handed to Royal Mail, delivery timeframes and tracking updates are managed by Royal Mail.
We will do our best to support you if there is a delivery issue, but we cannot guarantee delivery times where delays are caused by Royal Mail, incorrect delivery details, missed deliveries, weather disruption, bank holidays, strikes, local service issues, or other circumstances outside our control.
It is your responsibility to provide accurate delivery details and to follow any instructions or updates provided by Royal Mail.
Receiving your order
Some orders, particularly those containing prescription medicines, may require a signature or proof of delivery.
If you are not available to receive your parcel, Royal Mail may provide options to rearrange delivery, collect the parcel, leave it in a safe place, or deliver it to a neighbour, where available.
If you choose a safe place or alternative delivery option, you are responsible for ensuring that the chosen location is secure, suitable and not accessible to children, pets, or unauthorised persons.
Temperature-sensitive medicines
Some medicines may need specific storage after delivery. You must read the patient information leaflet supplied with your medicine and follow the storage instructions carefully.
Mounjaro KwikPen
Mounjaro KwikPen should be stored in the refrigerator before use, between 2°C and 8°C, and should not be frozen. After first use, it may be stored at room temperature below 30°C and should be disposed of after 30 days.
- If your Mounjaro order is delivered within 48 hours of dispatch, you should place it in the refrigerator as soon as possible after receipt.
- If your Mounjaro order is delivered more than 48 hours after dispatch, do not place it back in the refrigerator. Keep it at room temperature below 30°C and use it within the permitted room-temperature period, as explained in the patient information leaflet.
Delivery after 48 hours does not automatically mean the medicine is faulty or unusable, provided it has been stored appropriately and has not exceeded the permitted temperature conditions.
Wegovy FlexTouch
Wegovy FlexTouch should be stored in accordance with the patient information leaflet. During use, Wegovy may be kept for 6 weeks when stored below 30°C or in a refrigerator.
If your Wegovy order is delivered after dispatch, you may place it in the refrigerator or keep it at room temperature below 30°C, provided it is used within the permitted timeframe and has been stored safely.
Delivery issues
If there is a problem with your delivery, such as a delay, missing parcel, damaged parcel, or incorrect item, please contact us as soon as possible:
- Email: support@pharmacyme.co.uk
- Phone: 01992 329953
We may ask you to provide photographs of the parcel, packaging, delivery label, or item received so that we can investigate the issue.
Returns
Medicinal products cannot be returned once supplied unless they are faulty, damaged, or incorrect.
Non-medicinal products may be returned where permitted by law, provided they are unopened, unused, and in their original packaging.
Please see our Returns and Cancellation Policy for further details.
Contact us
For questions about delivery, contact us at:
support@pharmacyme.co.uk
Phone
01992 329953
Address
261 High Street, Waltham Cross, Hertfordshire, EN8 7BE